Leading Through the Holidays
The holidays are a terrific and challenging time to be a leader. Terrific becauseÌýit’sÌýone of the best times of the year to build real connection as a team: holiday parties, secret Santa, decorating the office and sharing fruitcakeÌý(well,Ìýmaybe notÌýfruitcake). Challenging because customers, operationsÌýand deadlinesÌýdon’tÌýcare that half your team isÌýoutÌýand the other half has eggnog on the brain.
ChallengeÌýOne:ÌýIt’sÌýa high-stress season.
Even the most capable teams feel theÌýstrainÌýthis time of year.ÌýPeopleÌýare juggling family plans,ÌýtravelÌýand gift lists on top of work deadlines.ÌýThey’reÌýrunning on less sleep, stressed about what present to buy theirÌýsignificant other, family or friends,Ìýrecovering fromÌýwrestling with outdoor lights that stillÌýdon’tÌýwork and trying to remember what day it is. TensionÌýcan runÌýhigh,ÌýpatienceÌýcan runÌýlowÌýandÌýmostÌýfeelÌýpressure to get it all done before the year ends.
°Õ³ó±ðÌý°¿±è±è´Ç°ù³Ù³Ü²Ô¾±³Ù²â:ÌýSlowÌýdown enough to show people they matter. Stress shrinks perspective, but connection restores it. Send a quick message of appreciation, give someone the benefit of the doubtÌýif something goesÌýwrongÌýor just take five minutes to ask how things are going.ÌýÌýshowsÌýthat recognition and connection are the biggest drivers of engagement during high-stress periods. When people feel seen, they give their best even in the busiest seasons.
ChallengeÌýTwo:ÌýIt’sÌýthe end of the year.
WhoseÌýideaÌýwas itÌýto put multiple holidays at the end of the calendar year?ÌýIt’sÌýa lot. Projects are wrapping up, deadlines areÌýcollidingÌýand people areÌýmore likely to beÌýout of the office.
°Õ³ó±ðÌý°¿±è±è´Ç°ù³Ù³Ü²Ô¾±³Ù²â:ÌýRally the team and get clear on what truly matters. The end of the year is not the time to launch a new pilot or start something that needs constant attention. Focus on finishing well. Decide which projects move forward and which can wait. Communicate those priorities clearly soÌýyour teamÌýcanÌýfocusÌýtheir energy where it counts. Amid the sprint to wrap things up, take a moment to pause and appreciate what the groupÌýaccomplishedÌýtogether.
ChallengeÌýThree:ÌýEmployeesÌýwould rather party than work.
It’sÌýokayÌýthat your team would rather celebrate than work.ÌýIt’sÌýpart of being human. The end of the year is when people naturally want to connect,ÌýcelebrateÌýand take a breath.
°Õ³ó±ðÌý°¿±è±è´Ç°ù³Ù³Ü²Ô¾±³Ù²â:ÌýÌýthat team members who live full lives perform better at work, with strong work-life balance linked to higher satisfaction and improved performance.ÌýMake spaceÌýfor connection while keeping the lights on. Encourage celebrations, joinÌýinÌýand share a laugh, but be thoughtful about coverage and timing. EveryoneÌýcan’tÌýbe out at once, and that’s part of leadership,Ìýtoo. Set expectations early, balance fairness with operationalÌýneedsÌýand thenÌýletÌýyour teamÌýenjoy the season. These small acts of clarity and flexibility build trust and belonging that last well past the holidays. WhenÌýpeopleÌýlike where they work and who they work with, performance takes care ofÌýitself.
Recognize That Moments Matter
The projects willÌýgetÌýfinished, theÌýdeadlinesÌýwillÌýpassÌýand the year will reset soon enough. WhatÌýyour teamÌýwill remember is how they felt working alongside you in the middle of it all. The laughter, theÌýgraceÌýandÌýthe sense that what they do and whoÌýthey areÌýactually matter. Those are the moments that carry a team into theÌýNewÌýYear ready to do their best work.
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